Team and Account
Support requests
Ask for help with product, billing, or audit issues.
Choose a topic and priority
Support requests require a topic, priority, subject, and message. Topics are Account access, Billing, Audit or report, Technical Review, Feature question, Something is not working, and Something else.
Priority can be Normal or Urgent. Use Urgent when an issue blocks time-sensitive reporting, billing access, or a production workflow.
Account context is included
The support form automatically includes submitted time, user ID, user name, user email, team ID, team name, current plan, current page, IP address, and browser user agent.
You do not need to repeat those account basics in the message. Focus on the brand, audit, page, export, or billing action involved.
Write a useful message
The subject can be up to 160 characters. The message must be at least 10 characters and can be up to 4000 characters.
For audit or report questions, include the brand name, audit time, affected keyword or prompt, and the result you expected. For Technical Review questions, include the scanned URL.
Rate limit
To prevent duplicate submissions, each signed-in user can submit up to 5 support requests per hour. If the limit is reached, wait and then send the most complete version of the request.