Troubleshooting
Platform availability
Understand why some platform data may not appear.
Plan coverage matters
Starter tracks ChatGPT. Professional adds Google AI Mode. Enterprise adds Gemini and Perplexity as well, plus all insight screens.
If a platform screen is locked or empty, check the team plan first. Complimentary teams normally receive Enterprise-level platform coverage unless their complimentary access has a custom cap.
Not every audit has every data type
Some screens depend on the data collected in the latest completed audit. Google AI Mode, Featured Snippets, People Also Ask, Autocomplete, Search Comparison, and Follow Up Opportunities only show meaningful data when the audit payload contains those sections.
When a screen has no matching data, Brand Auditor shows an empty or unavailable state rather than inventing results.
External surfaces can change
AI and search platforms change availability, layouts, citation behavior, and source selection over time. Brand Auditor reports what it can collect at audit time, then stores that snapshot for comparison.