Troubleshooting
Report download issues
Troubleshoot report access, CSV exports, branding, and missing sections.
Confirm audit completion and retention
Reports require a completed audit that is still inside the team retention window. Incomplete audits redirect back to the audit page, and expired audits redirect to brand history with a retention message.
Retention is 1 year on Starter, 3 years on Professional, and 5 years on Enterprise.
Understand missing sections
Report sections render only when the audit has the relevant data and the team has the relevant feature. AI Reasoning, Google AI Mode, Featured Snippets, People Also Ask, Autocomplete, Search Comparison, and Follow Up Opportunities can be absent when the audit payload does not contain those rows.
This is expected behavior. The report is a snapshot of what was collected and processed for that audit.
Check white-label assets
White-label reporting is available on Professional and Enterprise teams. The settings page accepts company name, primary colour, secondary colour, and an optional logo image up to 2 MB.
Uploaded logos are stored in DigitalOcean Spaces and old logo files are deleted when replaced or removed. The report view uses the saved branding settings where report branding is available.
Use CSV exports when available
Professional and Enterprise teams can use CSV ZIP exports for completed retained audits when they need the underlying data outside the report view.